Customer Success Engineer
Location: Central London, Hybrid (Work 40% of your time from home)
Salary: £60K-£70K + 20% Bonus + Equity, and much more!
The Opportunity:
We are currently seeking a dynamic and enthusiastic Customer Success Engineer to join a high-growth start-up that is developing the future of AI. This DeepTech company is backed by serious investors, they are revenue-generating and have the ears of the entire industry!
In the role of a Customer Success Engineer, you'll be a key player in guaranteeing our client's success through the delivery of technical expertise, support, and guidance. Your responsibilities will include close collaboration with cross-functional teams to comprehend customer requirements, address technical challenges, and propel product adoption and satisfaction.
Responsibilities:
- Interact with clients to grasp their technical needs and challenges, offering tailored solutions and recommendations.
- Act as a technical intermediary between customers and internal teams, effectively communicating technical concepts to both technical and non-technical stakeholders.
- Lead the onboarding and implementation processes, steering customers through product setup, configuration, and integration.
- Proactively pinpoint, troubleshoot, and resolve technical issues or concerns raised by customers, escalating when necessary.
- Develop and maintain comprehensive documentation, encompassing FAQs, technical guides, and best practices to facilitate customer understanding and self-service.
- Collaborate with the product development team to convey customer feedback, contribute to product enhancements, and prioritize feature requests based on customer needs.
- Conduct training sessions and workshops to educate customers on product functionalities, updates, and enhancements.
Qualifications and Skills:
- 3+ years of full-time work experience in the tech industry as a customer success engineer/post-sales support or customer success.
- Demonstrated expertise in customer-facing technical positions, showcasing proficiency in addressing customer needs effectively.
- Proven track record in spearheading product onboarding processes for new customers, adept at guiding them through seamless setup and configuration experiences.
- Possession of at least 2 years of hands-on experience with Linux, coupled with intermediate-level knowledge of network topology or databases.
- Exceptional communication skills, with the ability to articulate technical concepts clearly and concisely to diverse audiences.
- Strong problem-solving acumen, coupled with the capacity to excel in a fast-paced startup environment.
- A customer-centric mindset and a genuine passion for ensuring customer success and satisfaction.
Why should this role appeal to you?
This is an opportunity that will provide real scope for learning, growth and career progression. You will be joining colleagues of the highest quality, not only skills-wise but from a personal perspective – open-minded, fun, caring and with integrity.
The working environment is one they care deeply about – you will feel fully supported with open lines of communication, and your ideas and suggestions will be well-received.
The company are in a fantastic position already, and will soon be going through a round of funding – this is a brilliant time to join and become a key part of a great story! You will get exposure to the best in the start-up space.
If this opportunity intrigues you, please don't hesitate to submit your application.