Client Success Team Lead – Cookie-free AdTechnology

Published on November 21, 2022

  • Location: London/Hybrid
  • Type: Permanent
  • Job #283

Client Success Team Lead – Cookie-free AdTechnology

Targeted Display and Video advertising

London/Hybrid

c£60k + OTE

Incredible opportunity to lead the UK customer success team at a disruptive, Machine Learning, AdTech company, designed to thrive in a post-cookie world

Working with leading agencies and brands including Microsoft, McDonald’s and Vodafone, this company are at the cutting edge of privacy-friendly, cookie-free technology, making their offerings sustainable for the future of targeted display and video advertising.

With a great culture, fab office and truly innovative and ambitious colleagues around you, this is a brilliant opportunity to further develop your AdTech, Client Success expertise, within a rapidly scaling business.

The Role

  • Reporting into the Director of Client Success, you will lead the UK Customer Success team of 4 (and growing), delivering exceptional service and success to clients, across the digital media owner landscape
  • You will work with clients to define their evolving strategy, enabling advertisers to deliver their display, mobile, and video branding and direct response campaigns triggered by the specific search behaviour of individual users
  • Identify and capitalise on commercial opportunities, increasing client satisfaction and spend
  • Collaborate with sales, to identify opportunities to expand the company's footprint within each existing account
  • Ensure customer SLAs are met
  • As the clients dedicated point of contact, you will provide frequent communication, meetings, and industry insights as well as data and analytic reports to maximise their return from your in privacy-first marketing solutions
  • You will drive your team to hit business objectives and targets (up-selling/renewals) inspiring the team to grow and succeed in their roles

Desired Skills / Experience

  • Extensive experience working within AdTech (or a Media Agency background)
  • Proven experience leading a junior account management/client success team
  • Extensive knowledge of the digital media landscape (AdTech, display, mobile, video…)
  • Have a strong commercial acumen, can work to targets and are a natural about spotting new revenue opportunities
  • Passionate about tech innovation, AI driven technology and ML
  • You're level-headed – comfortable being objective
  • Experienced engaging with key stakeholders
  • Excellent communication, presentation and written skills

The Company

This cookie-less technology platform develops proprietary ML technology, that enables advertisers to deliver their display, mobile, and video branding and direct response campaigns, triggered by the specific search behaviour of individual users.

The digital advertising industry has experienced a turbulent couple of years and this AdTech company have emerged as a key player in this space with its id-free targeting solution.

Employing 80+ people already, split across the UK, USA, DACH and Serbia, this is a great time to join the business, as they continue to scale with exciting products and features planned for 2023!

For more information on the company itself, please reach out to Rebecca@urbandigitalrecruitment.com



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